Privacy policy

​When you visit the Bookingpetz.com website hosted by Bookingpetz.com VOF and its group companies around the world (“we” or “us”), correspond with us or become (or are in the process of becoming) one of our clients, partners, member or users, we process personal data about you as a data controller.

It is important to us that the personal data of the visitors to our websites, our (prospective) partners and our (future) clients or users (“you”) is treated with care and that you are well informed about the way we process your personal data. We have written this privacy statement to tell you which data we process and how, why and for how long we store your data and also your rights.

Which types of personal data do we collect and why?

a. Data we collect about how you use our website

When you browse our website, we process your internet browser and device type, location data, your IP address, Google Analytics ID and your use of our website, including which pages you visited, how you got to our website, the time and length of your visit and your language preferences. We use this data for making sure our website works properly, including debugging of the code, and to perform statistical analyses for optimizing our website.
We also use this information, with your prior consent, to provide you with personal offers tailored to your needs and tailoring what we show you.

b. Data we process when you sign up to become a partner

If you sign up to become one of our partners, we collect information we need to establish and perform a contract with you, including your contact information, address, services and prices, order details, tax information and payment details. We use this information to set up our products and services for you, including to provide you with support, boarding, and other actions which need to be taken to establish or perform our contract with you. In addition, we use your information for managing our internal administration and for complying with our legal obligations, such as taxation obligations.

We can also use your (company) e-mail address for keeping you up to date on our products and services and to make you offers tailored to your needs.

c. Data we process when you sign up to become a client

If you sign up to become a client, we collect information we need to establish and perform a contract with you, including your contact information, address, order details (including services and prices) and payment details. We use this information to provide you with our products and services, including to provide you with support and any other actions which need to be taken to establish or perform our contract with you. In addition, we use your information for managing our internal administration and for complying with our legal obligations, such as taxation obligations.

We can also use your e-mail address for keeping you up to date on our products and services and to make you offers tailored to your needs (meaning of similar products and services you have already purchased from us).


d. Data we collect when you contact us or request us to contact you

Via our website, you can contact us or ask us to contact you regarding questions, queries, (support) requests, comments or complaints, fill out an application to become a client or a partner. When you do this, we collect the information that you fill out, including your name, company, contact details, the reason you are contacting us, verification that you are not a robot and other information you decide to provide us. You can also contact us by calling us or e-mailing us using for example the contact details listed on our website. If you do so, we will collect your name, company and any other information we need to be of further assistance to you and/or communicate with you. We use this data above to answer your question, comment or complaint and respond to your queries and (support) requests and to assess your application to become a client or a partner. As such, this data is used by us to establish or perform our (future) contract with you and for our legitimate interests in following up with you.

e. Data we process for our newsletter and marketing purposes

You can sign up for our newsletter or receive invitations to events using your name and e-mail address via the sign-up form on our website and on our blog. When you fill out this form, you indicate your consent to receive our newsletter and invitations. You can at any time unsubscribe from receiving these e-mails by following the instructions provided in any of the newsletters. You can also download content, for example white papers and research reports, from our website and blog using the forms designed for this purpose. We collect the data you fill out on the form, including your name, company, country and e-mail address. We process the data you fill out on this form for our legitimate interest of keeping track of who downloads our content.

f. Other purposes

If necessary, we can also process any of your information above for protecting our legal rights, for example in connection with legal claims, and when we have a legal obligation to process your information. We may also transfer your data in the event of a company reorganization, merger, or sale.

How long do we keep your information?

We will always only keep your data for as long as we reasonably need it for the purposes listed above. For example, data about users visiting our website will be retained until your use or browsing session ends, except where it concerns data collected for the analytical and marketing purposes specified above. In those cases, we will keep your information for 1 year after collection.

If you become one of our partners, we will keep all data relating to our business relationship until 7 years after the end of your contract with us or until our rejection of your application. Data we have collected in relation to our legal obligation to verify our partners will be kept by us for as long as we are legally obligated to, which is generally at least 7 years after end of relationship.

If you become one of our clients, we will keep all data relating to our business relationship until 7 years after the last business transaction you made with us.

We store the information that we process as a result of you subscribing to our newsletters or because you have consented to receive information about our products and services or about offers until you decide you would no longer like to receive these mailings.

Data about any questions, comments or (supports) requests you have made us if you are not a client or partner, will be kept for 2 years.

The retention terms above can be longer if we are required to keep data longer on the basis of applicable law or to administer our business.

Social media buttons

We use plugins on our website from social media networks such as Facebook, LinkedIn and Twitter. You can recognize these plugins by their logos. We also use plugins for the embedded video players which can be found on our website. Our plugins will not collect personal data about you, unless you click on these logos or videos. If you click on them, these plugins are activated and automatically transmit data to the plugin provider. We do not have any influence over which data these providers collect from you and we are also not aware of the extent of their data processing. If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers.

Cookies

We use cookies which are small text files stored on your device. Using cookies is a way for us to make sure that our website is continuously improved, meets your needs and can be used as a tool to optimize our marketing strategy. In order for us to do this, we place functional cookies to make the website function as well as marketing cookies which help us target the right people and show them advertisements. Some of these cookies track your use of our website and visits to other websites and allow us to show you advertisements when you browse other websites.

How do we protect your data?

We are committed securing your personal data and have taken steps in this regard. In order to prevent unauthorized people or parties from being able to access your data, we have put in place a range of technical and organizational measures to safeguard and secure the information we process from you.

With whom do we share this information?

We need the help of third parties to be able to offer you our website and our products and services. Where necessary we will share your information with our service providers and professional advisers (e.g. IT providers, CRM providers, marketing support providers such as agencies which manage our social media accounts, social media providers such as LinkedIn, analysts, customer service providers, business development providers and legal service providers). We have concluded agreements with our service providers to protect your personal data.

If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business. Otherwise we will not share your information with any third party, unless we have your permission.

Where do we transfer this information?

Some of the information you send us may be shared with other Bookingpetz.com group companies in the countries in which we have operations. It also includes the countries in which some of our service providers are located, such as the United States.

To protect your data when these are transferred to countries outside of the EEA, we have implemented appropriate safeguards. When we transfer data to our Bookingpetz.com group companies, these transfers are protected by an intragroup agreement containing Standard Contractual Clauses (read more here). For United States services providers, we rely on their Privacy Shield certification to protect your data (read more here). For other service providers located outside of the EEA, we also rely on Standard Contractual Clauses. If you want to receive more information about these safeguards, you can contact us using the details below under (“Contact us”).

Your Rights

You are entitled to object to us processing your personal data. You may also ask us for an overview of your information or ask for a copy. You may also request us to correct or delete certain data, restrict processing of your data, or ask us to transfer some of this information to other organisations. In some cases you may object to the processing of your data and, where we have asked for your consent to process personal data, you can withdraw this consent at any time. Where we process your data for our legitimate interests, you can contact us if you want more information about these.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights, please contact us using the details below.

Contacting us, questions and complaints

Questions, comments, requests or complaints concerning this privacy notice and the way we process your personal data are welcomed and can be addressed to our Data Protection Office (DPO) either via e-mail at info@bookingpetz.com or by mail at Handelstraat 17, 1077 DK Amsterdam, the Netherlands.

If you have a complaint about the way we handle your personal data, you also have the right to address this with the data protection authority of the country in which you live or work or the country in which we are located.